Support

Have a question or something not working? Submit a ticket and we'll get back to you.

Common questions

How do I connect my VehiScope OBD module?

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Plug your official VehiScope Bluetooth OBD module into the diagnostic port under your dashboard (usually near the steering column). Open VehiScope, go to Settings, and tap "Connect Bluetooth". Select your VehiScope module from the list and the app will auto-detect your vehicle.

How do I get a VehiScope dongle?

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VehiScope dongles are R299. Contact us at support@vehiscope.co.za to order.

Why aren't all sensors showing data?

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Not all vehicles support every OBD-II PID. VehiScope detects which PIDs your vehicle's ECU supports and only shows those. Sensors labelled "N/A" are not available on your vehicle.

How do I access the web portal?

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Go to vehiscope.cloud and log in with the same email and password you used to register in the app. The portal shows your drive history, AI diagnostics, and live data.

How do I cancel my subscription?

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Contact us at support@vehiscope.co.za and we'll process the cancellation. You'll continue to have access until the end of your billing period.

Can I test a second-hand car before I buy?

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Yes. In the app open Drive Tests and run Used-car purchase check — guided idle and road flex tests that score buy / caution / walk from live OBD evidence.

Can I turn off the portal or maps for privacy?

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Yes. In Settings: turn off Enable cloud sync for local diagnostics only. Under Privacy & location choose Off (no maps), Local only (maps on phone, not uploaded), or Share to portal (maps for security / remote view).

Is my vehicle data private?

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Yes. Your data is encrypted in transit and stored securely. We never sell your data. See our privacy policy for full details on what we collect and how it's used.